‘Welcome to Tesco Credit Card, this is John speaking how can I help
you?’
‘The people who are cremating my horse today need paying upfront and
they said my credit card payment has been declined, could you tell me if there
is anything wrong with my account please?’
Thus my big, brave day continued. To John’s credit he was quick, professional
and kind, not missing a beat to deal with this unusual request. I get the feeling the call centre training
pack probably hasn’t got a section for customers with dying horses, but we
found out the problem: the cremation people put in the wrong CVV number. So it wasn’t my fault, which oddly, was a
great relief.
